ServiceChannel Provider

Version: 2505.2 Updated: June 1, 2025 Android 8.0+ 4.4 55

Download Latest APK 82.33 MB Google Play

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Description

ServiceChannel Provider puts the power of on-site service management on every technician’s mobile device. Now you can keep your customers and your company in the know with status updates for work performed on-site.
Save time and deliver more efficient, cost-effective service:
- View and add notes on-site as well as add photo documentation of work orders
- Check incoming jobs and update work order statuses on the go
- Capture electronic signatures from your customer’s employees
- Access work using existing PIN codes or technician accounts
- Show accurate work hours for invoicing with geolocation tracking
Based on your customer’s configuration, you can access additional features, such as:
- Time Tracking and Return Schedules
- Work Order Creation
- Inventory Management
- Refrigerant Tracking

More Information

Package Name: com.servicechannel.ift

Category: Productivity Apps

Update Date: 2025-06-01

Latest Version: 2505.2

Available on: Google Play

Requirements: Android 8.0+

Version: v2505.2

Previous Versions

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.33 MB	Download APK

What's New:

NEW
- FTM internal techs now have better visibility of required fields on the Interactive Troubleshooting screen when creating a WO, with mandatory fields marked with an asterisk.
- We have implemented the pin icon on the Notes tab of a WO to help you quickly identify WOs with a pinned note.
FIXED
- During the check-out process for a non-refrigerant WO, after you clicked Done on the Parts Used screen, an unexpected error appeared, stating that the refrigerant settings were not found.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.38 MB	Download APK

What's New:

FIXED
- At times during the check-out process, you were unable to select or manually enter resolution codes. You've bumped into the error message. The error does not pop-up anymore.
- Occasionally, attempting to access the complete list of WOs in the app, you saw a system error message instead. You can now access the WO list screen.
- There was a mismatch between the total time a technician spent on site in the SC Provider app and in Service Automation. We've eliminated this discrepancy.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.38 MB	Download APK

What's New:

No new features and bug fixes. We are getting the app ready for the upcoming features.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.25 MB	Download APK

What's New:

NEW
- On the Checklist screen, the Submit button has been renamed Proceed. Upon answering a checklist question for multiple assets on a work order, select Proceed to be redirected to the asset list view screen, and then submit a checklist.
FIXED
- When answering the checklist, if you tried to enter numbers in the answer field, the field became inactive after each number you entered, forcing you to manually select it to add more digits. We've done away with this annoying issue.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.54 MB	Download APK

What's New:

NEW
- We've added the ability to make the Add Leak Note field required when entering a leak record for a WO asset on the Leak Record screen. Contact your SC representative to enable the following functionality.
FIXED
- For work orders assigned to multiple technicians, if one tech completed the checklist, the next could see the checklist pre-filled with the first tech responses instead of having an independent checklist. Now, each technician assigned to a work order has an independent checklist.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.39 MB	Download APK

What's New:

NEW
- Good news for Portuguese speakers! You can use the app in your native language since we’ve added the Portuguese translation to this version.
FIXED
- Upon adding a part to a work order, on the Choose Source Location > Other Inventory Location screen, no matter what truck source locations you selected, you saw the same name on the Search Parts screen. We have addressed this issue by ensuring the correct source location name will appear based on the selected truck.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 8.0+	160-640dpi	82.15 MB	Download APK

What's New:

FIXED
- The Meter Readings section was absent from the Asset Record screen, which hindered users from viewing critical information associated with each asset. We have revived it.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	160-640dpi	93.34 MB	Download APK

What's New:

No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	160-640dpi	93.34 MB	Download APK

What's New:

FIXED
- The scan option went missing from the Asset Tag screen, preventing you from scanning an asset QR code or NFC tag. When the asset scanning is enabled by your client, you will be able to scan asset tags as before.
- You couldn't create a refrigerant asset on a work order because no refrigerant usage types were available. The Refrigerant Usage Type screen was blank. We have reinstated the refrigerant usage type options!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	93.14 MB	Download APK

What's New:

NEW
- If you didn't answer the optional checklist questions during check-in on a work order, you will see the prompt to complete such a checklist during the check-out process. Select the Skip button to proceed with checking out without completing the optional checklist.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	93.08 MB	Download APK

What's New:

FIXED
- If the authorization token was expired or invalid, you remained logged in and received a warning about the token expiration. You'll now be logged out and receive the message: Your session has expired. Please login again.
- You couldn't add multiple photos when submitting a support ticket, editing a profile, creating a WO, adding a WO note, and creating a service request via the Contractor-Initiated Work Order (CIWO) experience. Now, you can attach multiple photos in these cases.

Variant	Arch	Android	DPI	Size	Action
2412100	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	93.46 MB	Download APK
2412100	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	93.46 MB	Download APK

What's New:

FIXED
- Upon selecting the location navigation icon on a work order to get directions to the desired location, you saw the location name instead of the location address in the search bar in the map application installed on your device. Now, the location address or coordinates will populate in this case.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	93.31 MB	Download APK

What's New:

FIXED
- After you completed a check-in checklist on a WO, nothing has happened. Selecting the Next button on the Checklist screen again, you saw a system error message. The check-in process was unable to be completed due to this circumstance.
- You've landed on a blank screen when viewing detailed information about the asset with meter readings associated with a WO from the WO details screen. Missing asset details have been found and returned to the asset details screen.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	93.07 MB	Download APK

What's New:

No new features and bug fixes for this version. We are getting the app ready for the upcoming features. Stay tuned!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	92.9 MB	Download APK

What's New:

FIXED
- Some of you couldn't add a part to a work order. The error message about missed refrigerant settings appeared instead. We've tackled the issue.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	92.78 MB	Download APK

What's New:

FIXED
- An FTM internal technician couldn't create a work order. You saw a system error message when clicking Next on the Create Work Order screen. An FTM internal technician can create a work order without error messages.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	88.94 MB	Download APK

What's New:

FIXED
- An FTM internal technician couldn't link a work order nor view the list of linked work orders on the work order details view screen. Done with that.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	88.78 MB	Download APK

What's New:

FIXED
- Previously, the Allow ServiceChannel Provider to access this device’s location pop-up quickly disappeared, so you did not have time to give proper permission. It led to the following error message when you attempted to check in on a work order: Location services are not enabled. A tricky bug was finally squished, and this now works fine.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	88.77 MB	Download APK

What's New:

FIXED
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in. We've conquered this tricky bug.
- Occasionally, an FTM internal technician was able to reassign a work order to a new provider that is on the client's Do Not Dispatch list. To avoid confusion, we removed this ability.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	88.76 MB	Download APK

What's New:

FIXED
- During the check-out process, the WO associated checklist didn't appear if you skipped it while checking in.
- Some of our non-English customers using the SC Provider app might have noticed that some information was translated incorrectly. We’ve updated the text to make it clear to Greek, Romanian, Hungarian, Italian, French, and Slovenian speakers.
- When you tried to add an attachment while creating a service request, the app was stuck on loading and left you sitting on the fence.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	88.72 MB	Download APK

What's New:

No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83.27 MB	Download APK

What's New:

FIXED
- When two or more technicians completed a checklist for one work order, the second technician's checklist was overwritten by the first technician's checklist. Now, each completed checklist is appropriately displayed on work orders.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83.14 MB	Download APK

What's New:

No visible changes for this version. We are currently working on new features that are going live down the road. Stay tuned!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83.03 MB	Download APK

What's New:

NEW
- You can now be redirected to the map application installed on your device to get directions to the desired location. Select the app you want to use in the Select a Navigation App to get directions pop-up.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83.03 MB	Download APK

What's New:

FIXED
- Previously, when you added a refrigerant part on a work order and didn't select the reason for adding this part, the error message about incorrect reason code appeared. Now, until you choose the reason for adding part on the Part Use Details screen, the Save button will be grayed out.
- Standard attributes were displayed on the Asset Record screen, even if you enabled the Hide option while updating an asset type on the Manage Asset Types page in Service Automation. We've fixed it.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83.02 MB	Download APK

What's New:

FIXED
- On the Asset Record screen, you had to manually update the asset reading modified date when you edit the Value field. Now, the modified date will be updated automatically.
- Previously, when you created an immediate transfer, the truck was prepopulated as a destination location, so you couldn't search by truck on the Source Location screen. The truck will no longer be prepopulated. To submit the transfer, you must select the destination location on the Cart screen.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83 MB	Download APK

What's New:

FIXED
- During the WO check-out process, when filling in the checklist and adding attachments, you faced an internal error issue. The error doesn't pop-up anymore.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	83 MB	Download APK

What's New:

FIXED
- Sometimes, the tab to switch between the Global and EU instances wasn't displayed. We've brought it back

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	82.99 MB	Download APK

What's New:

NEW
- When you add meter readings, the Modified Date field will be automatically filled with the current date. You can modify the date by tapping this field.
FIXED
- Upon creating an immediate transfer, the truck was pulled up as a destination location so you couldn't search by truck on the Source Location screen. The truck will no longer be pre-populated.
- When you attempted to scan the NFC Tag on the Validate Asset screen, the Ready to Scan message appeared and the NFC Tag couldn't be scanned

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	82.99 MB	Download APK

What's New:

FIXED
- FTM internal tech couldn't create WO with attached assets. After clicking Next on the Confirm WO Information screen, the app redirected to the WO list screen.
- Returning to the app after it had been running in the background triggered crash.
- When you checked out on WO with more than 10 assets, you could see only the first 10 assets on the Assets screen.
- With the device switched to German, some of the drop-down options on the Leak Record screen would be still displayed in English.

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, mips, mips64, x86, x86_64	Android 8.0+	120-640dpi	82.94 MB	Download APK

What's New:

FIXED
- When you tried to check out on a work order, the following error message appeared: Something went wrong. Please try again later. We’ve addressed the issue.