Industry Online Support

Name: Industry Online Support
Author: Siemens AG

By: Siemens AG

Version: 5.5.4 Updated: June 4, 2025 Android 6.0+ 9.0 203

Download Latest APK 81.4 MB Google Play

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Description

With the Industry Online Support App you have access to more than 300,000 documents about Siemens Industry products - any time and anywhere.
The app supports you, for example, in the following fields:
• Problem solving during the implementation of a project
• Troubleshooting of failures
• Expanding or restructuring your system
It also provides you with access to the Technical Forum and to further entries created for you by our experts:
• FAQs
• Application examples
• Manuals
• Certificates
• Product notes, and many others
The main functions at a glance:
• Scan your product codes / EAN codes for a direct display of all technical and graphic data (e.g. CAx data) about your Siemens Industry product.‑
• Send your product information or entries per e-mail in order to process the information directly at the workstation.
• Send your requests to Technical Support at your convenience. Detail information can easily be added using the scan or photo function.
• Use the offline cache function to save your favorites to your device. In this way you can call these entries, products and conferences even without network coverage.
• Transfer PDF documents to an external library.
• The contents and surfaces are available in six languages (German, English, French, Italian, Spanish and Chinese) – including a temporary switching to English.
More information about how to use the app can be found in the menu item “Help / Tutorial” or in this video:
https://support.industry.siemens.com/cs/ww/en/sc/2067

More Information

Package Name: com.siemens.industry.onlinesupport

Category: Business Apps

Update Date: 2025-06-04

Latest Version: 5.5.4

Available on: Google Play

Requirements: Android 6.0+

Version: v5.5.4

Offered By: Siemens AG

Previous Versions

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 6.0+	120-640dpi	81.4 MB	Download APK

What's New:

Bug Fixes

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 6.0+	120-640dpi	81.21 MB	Download APK

What's New:

- Bug Fixes.
- Implementing Notifications
-Update SDK

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.1+	120-640dpi	35.31 MB	Download APK

What's New:

Our latest app update is designed to enhance your experience!
We've improved the app's user-friendliness and performance by streamlining the support process, implementing numerous small changes, and fixing many bugs.
Enjoy the update and an improved app experience!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.1+	120-640dpi	26.35 MB	Download APK

What's New:

Bug Fixes

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.1+	120-640dpi	26.35 MB	Download APK

What's New:

• Complete redesign of the Industry Online Support App
• Development of the new feature "Customer Support Action"
• Modifications to the Support Request
• Share a link list of favorites as a .pdf file
• Display of thanks & reviews in the forum
• Many minor changes & bug fixes

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.1+	120-640dpi	26.04 MB	Download APK

What's New:

•Complete reworking/restructuring of the Support Request process
•Adaptations to Field Service Request and the Motor Assistant functionality
•Several small changes and bug fixes
•Adaptations & update of the scanner functionality

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.0+	120-640dpi	24.24 MB	Download APK

What's New:

New Update
Bug Fix

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi, armeabi-v7a, mips, x86	Android 5.0+	120-640dpi	17.66 MB	Download APK

What's New:

The update to version 4.6 provides the following new functions:
• Sharing via WhatsApp
Simple sharing of entries via WhatsApp
• Offline use of HTML5 manuals
Save HTML5 manuals on your own mobile device so you can use them offline
• New entry type "Brochure/catalog"
• Handling of the contract number

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi, armeabi-v7a, mips, x86	Android 5.0+	120-640dpi	17.95 MB	Download APK

What's New:

New functions in version 4.5
• Comparison with mySupport of the web portal
• Easy creation of a field service request.
• Minor optimizations and bugfixes
We will be happy to receive your feedback at the e-mail address [email protected].
Thank you very much!

Variant	Arch	Android	DPI	Size	Action
N/A	armeabi-v7a	Android 5.0+	120-640dpi	36.07 MB	Download APK

What's New:

• The language can be changed in the app. With the 4.4 update, the desired language can be selected.
• The SINAMICS Assistant App was integrated into the Online Support App.
• Scan function - Optimizations and expansions. Possibility to scan IOP codes. You even can scan barcodes without being connected to the internet. Later you can see them under My Scans
• Possibility to create a field service request. (Restricted availability)

Variant	Arch	Android	DPI	Size	Action
N/A	armeabi-v7a	Android 4.1+	120-640dpi	36.04 MB	Download APK

What's New:

New functions of version 4.3
• Easy access to topics pages
• Enhancement of scan functionality
• Optimizations of support request
• Special search for configurable products
We will be happy to receive your feedback.
Just send us an e-mail to [email protected]
Thank you!

Variant	Arch	Android	DPI	Size	Action
N/A	armeabi-v7a	Android 4.1+	120-640dpi	36.02 MB	Download APK

What's New:

New functions of version 4.2.0
• Spare parts search option
• Improvements of support request
• Bug fixes
We will be happy to receive your feedback.
Just send us an e-mail to [email protected]
Thank you!

Variant	Arch	Android	DPI	Size	Action
N/A	armeabi-v7a	Android 4.0+	120-640dpi	42.11 MB	Download APK

What's New:

NOTICE: Favorites/support requests from version 3.6 CANNOT be transferred.

New functions of version 4.1

•         Expanded offline functionality
•         New operating concept
•         Writing functions in the forum.

Your feedback is welcome.
Just write us an email to [email protected]
Thank you!

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.0+	120-640dpi	25.41 MB	Download APK

What's New:

• New and prize-winning app design
• Recording motor noises by using the app to conduct a quick motor - healthcheck
• Scan function - Optimizations and expansions
• Minor optimizations and bugfixes

Variant	Arch	Android	DPI	Size	Action
N/A	arm64-v8a, armeabi-v7a, x86, x86_64	Android 5.0+	120-640dpi	25.41 MB	Download APK

What's New:

Variant	Arch	Android	DPI	Size	Action
N/A	armeabi, armeabi-v7a, mips, x86	Android 4.4+	120-480dpi	6.07 MB	Download APK

What's New:

Thank you very much for using the Siemens Industry Online Support App.

New functions in version 3.7
• New menu item “Topic pages” on the start page
• Usability adjustments in the product view
• Show Siemens Industry contact persons on the map
• Offline function also for multimedia systems
• Troubleshooting

We are pleased to receive feedback.
Simply write us an email [email protected]
Thank you very much!